Frequently Asked Questions

What will be in my box?

If you are an INW Trading Co. monthly subscriber, you will receive a subscription box filled with goodies from around the Inland Northwest every month until you cancel your subscription!

Each month, INW Trading Co. boxes are filled with an assortment of different handmade items, delivered straight to your door. Because the products in our boxes are made by a new batch of small production makers each month, your subscription is supporting literally dozens of makers across the Inland Northwest. We think thats pretty cool!

Which items come in your box will be determined by when you sign up — if you sign up for a subscription between the 15th of the previous month through the 14th of the following month (ie. November 15th through December 14th), you will receive our Holiday Subscription Box (our December box). If you sign up for a subscription between the 15th of the following month through the 14th of the next month (ie. December 15th through January 15th), you will receive our New Year’s Subscription Box. And so on, and so forth!

When will I receive my box?

The date you sign up will determine when you receive your box. We currently hand deliver or ship boxes (depending on where you live) on the 1st and the 15th of each month.

If you sign up for your subscription between the 1st through the 14th, you will receive your box on the 15th of every month.

If you sign up for your subscription between the 15th and the 30th or 31st, you will receive your box on the 1st of every month.

If you do not receive your subscription, please reach out to us directly at info@inwtradingco.com.

When will my subscription renew?

Your subscription will automatically renew each month on the date that you originally sign up for your subscription (ie. if you sign up on November 11th, your subscription will automatically renew on the 11th of each month), until you cancel your subscription.

What if I don’t like my box?

If you are unhappy with your subscription box, please reach out to us directly! We are always happy to issue a refund with a full return of the box and all of the items inside. You can send us an email at info@inwtradingco.com and we will get back to you as soon as possible.

What if I don’t like one of the items in my box?

If you have an issue with your subscription box, please reach out to us directly at info@inwtradingco.com.

Like most subscription boxes, INW Trading Co. boxes feature different items every month. Unlike most subscription boxes, all of the items in INW Trading Co. boxes are handmade by someone who lives in our region. If you don’t like one of the items in your subscription box, we hope that you can gift it to someone else who does. 

We understand that not all of the items in our boxes may seem like they should be very expensive, but we can guarantee that each item is a product many hours of hard work from our partners. Altogether, our boxes represent hundreds of hours of labor from both our partners and ourselves. 

If you don’t particularly like just one of the items in your box, we hope you can be patient until your next box arrives to discover something new that you might like more!

We also send out monthly feedback surveys to our subscribers to determine which items are the most and least popular each month, and make future decisions based on this information.

How do I cancel my subscription?

If you would like to cancel your subscription, you can simply visit your account page to cancel your subscription at inwtradingco.com/my-account/subscriptions/. From here, you can access and make any changes to your “Subscriptions” from the toolbar on the left side of the page. 

If you are having trouble canceling your subscription from your account page, please reach out to us directly at info@inwtradingco.com and we can cancel it for you.

How do I buy a gift subscription for somebody else?

Currently, we offer 3 Month Subscription Gift Cards available for purchase in our INW Trading Co. shop. Each gift card comes in an INW Trading Co. gift card holder with the option to add a handwritten note, and are shipped in a hand-addressed envelope. Prices include 3 Month Subscription for each subscription size available, plus the cost of shipping for each month. 

We also offer a variety of Gift Box options, including seasonal Gift Boxes (like our Holiday Gift Box), and Custom Gift Boxes, which are one-time purchases that make the perfect gift for someone special.

If you would like to purchase an ongoing subscription for another person, simply sign up for a subscription and include the recipient’s address in the “Shipping” information!

Can I recycle my box?

In the future, we would like to implement a Box Recycling Program to cut down on the waste associated with our business. Unfortunately, due to COVID-19, we are trying to be precautious as possible. 

We would like to be able to pick up past INW Trading Co. boxes to be reused for future INW Trading Co. subscriptions. Most likely, we will offer this service at the time of delivery by exchanging your empty box for a full one! 

For now, please keep your boxes! We would like to collect them from you in the future to be recycled by us. If you do not want to keep your boxes, we understand. Feel free to recycle them the old-fashioned way until we can offer box recycling.

How do I qualify for free shipping?

Right now, we are offering free shipping to all of our subscribers who live within a certain distance from Spokane City center. If you qualified for free shipping at checkout, that means that you can expect us to hand-deliver each of your boxes every month. If you know what day your box will arrive (either the 1st or the 15th of the month, depending on when you signed up for your subscription), keep an eye out for a personal delivery to your door! We love meeting our subscribers in person when we deliver their box. 

If you don’t qualify for free shipping at checkout, that means you live too far away from Spokane City center for us to be able to personally deliver your box, and we will mail your box via FedEx. When we mail your box, you can expect a FedEx Tracking ID to be sent to the email associated with your account. 

We are able to offer a two-day flat-rate shipping option via FedEx of $10.90, in addition to an Express Saver shipping option, which may offer a slightly less expensive rate for regional shipments.

Can I pick up my box locally if I don’t qualify for free shipping?

Right now, we are not able to offer this option to our subscribers. If you don’t qualify for free shipping but you would like to sign up for a subscription, we hope you will be willing to pay for shipping until we are able to offer this service. 

In the future, we hope to be able to add a local pick-up option to our subscribers who are just outside of our delivery range. For now, COVID-19 has us practicing extra caution when packing, delivering, or shipping our boxes, and we do not feel that a local pick-up option would be the safest for us or our subscribers. 

Stay tuned for updates about adding a local pick-up option to our subscription services in future emails and blog posts!

How do I place a custom order for a large quantity of boxes from INW Trading Co.?

We think our boxes make the perfect gift, and we would love to work with you to create a custom order for a large quantity of boxes for your members, clients, etc. 

Please reach out to us directly if you have any questions about custom orders with INW Trading Co. at info@inwtradingco.com.